Legal & contracts

Cloudesk is operated by New Tech Solution (India) and serves international business clients in USD — across the USA & Canada, UK & Europe, Australia & New Zealand, Middle East (UAE, Saudi, etc.), Singapore, and other international jurisdictions.

A. Client-facing Policies (Updated for US, UK & Australian Compliance)

• Terms of Service — Commercial B2B status, dedicated PM model, shift timings (3:00 PM – 11:30 PM IST), US UCC conspicuous warranty disclaimers & DMCA agent, UK Consumer Contracts Regulations 2013 waivers, Australian Consumer Law (ACL Section 64A) statutory guarantee savings notices, and exclusive jurisdiction at Gautam Buddha Nagar, Uttar Pradesh.
• Privacy Policy — Client code confidentiality (strict NDA), zero external AI model training, cross-border governance adhering to US CCPA/CPRA, UK GDPR (Standard Contractual Clauses), and Australian Privacy Principles (APP 8 Cross-Border Disclosures).
• Refund & Cancellation Policy — 7-Day Risk-Free Trial terms, Staging Preview evaluation, Source Code Transfer Hard-Lock Gate (all refunds terminate upon repository transfer), and statutory compliance for US, UK, and Australian clients.
• Autopay Authorization Terms — Formal recurring-charge consent. A tick on Checkout / Billing is acceptance; we store a dated record (user, company, terms version).

B. Operational & Corporate Governance Agreements

• Client MSA / Order Form — for enterprise USA / UK / EU / Australian accounts requiring custom SLAs or master vendor agreements.
• Staff & Contractor NDAs — all developers, coders, and PMs are bound by strict bilateral non-disclosure and intellectual property assignment agreements.
• Work-for-Hire & IP Assignment — guarantees 100% assignment of custom code to the Client upon full payment and repository transfer.
• Data Processing Addendum (DPA) — incorporating Standard Contractual Clauses (SCCs) for European & UK clients, and APP 8 compliance for Australian clients.

C. Regional Tax & Commercial Notes

• USA & Canada: Commercial B2B offshore digital services in USD. Clients account for any applicable state sales or use taxes.
• UK & European Union: Cross-border B2B digital services. Clients apply the reverse-charge VAT mechanism where applicable.
• Australia: Cross-border B2B services. Australian business customers must provide their Australian Business Number (ABN) for reverse-charge GST treatment. Statutory consumer guarantees governed by ACL Section 64A.

D. Jurisdiction & Dispute Venue

Subject to applicable non-excludable statutory rights under local consumer legislation, all disputes arising from Cloudesk / New Tech Solution services are governed by the laws of India and subject to the exclusive jurisdiction of the competent courts situated in Gautam Buddha Nagar, Uttar Pradesh, India.